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Due to bad weather in some places deliveries can be delayed. Sorry for the inconvenience.
Due to bad weather in some places deliveries can be delayed. Sorry for the inconvenience.

Return, Replacement, Refund & Cancellation Policy

Return & Replacement Policy - Domestic (India)

Our returns & replacement policy lasts until 24 hours from receiving your order. If 24 hours have gone by since you have received your product, unfortunately we can’t offer you return or any replacement/exchange. Return applicable only if damaged or wrong product sent.

To be eligible for any return or any replacement, item received by you must be unused and in the same condition that you have received it.

Our team of experts will inspect the product in question for any damages before proceeding with any return or replacement. Product must also be in the original packaging with original product certificate if any, lab certificate if any, copy of invoice, etc.

Please note we would need an uncut and unaltered unboxing video as proof to claim refund/replacement/exchange in case of damaged or wrong product sent. Make a video while opening the package.

Order placed after product are shown the video are not eligible for  return, refund, exchange.

No return, exchange, refund applicable on free or complimentary products.

To complete your return/ replacement/ exchange, we require a receipt or proof of purchase.

To initiate any return/ replacement or exchange, please contact us on our number +91 90983 89938 or write to us on support@mysoulmantra.com. Mention your order number and product details.

In some cases we may arrange a return pickup at your doorstep. Please check with our customer care executive if you are eligible for a return pickup door service.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of onward shipping and return shipping will be deducted from your refund.

Pack your product carefully and send only through a reputed courier such as Blue Dart, DTDC with insurance for the package. Take the courier tracking information and share with us. You should mail your product to the address provided by our customer support executive or sales agent.

Please also note that any damages due to neglect, improper usage will not be included under our Return & Replacement Policy.

Refund Policy:

Refunds are not applicable for any exchange/ replacement of your product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For COD orders you may ask for store credit/ gift card/ or provide UPI id to initiate a refund.

Shipping charges & Energisation charges are non-refundable.

Shopify transaction charges and payment gateway charges are non-refundable. 

Refund may take 10-14 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Cancellation Policy:

Prepaid orders, if not already shipped by us, can be cancelled by emailing us at support@mysoulmantra.com or calling us at +91 9098389938. Your order amount would be refunded as per our refund policy and your order would be cancelled.  

Prepaid orders, once shipped by us, cannot be cancelled from our end. The only way to cancel the order would be to refuse to accept the order when it reaches you. Once the order reaches back to us, we will cancel your order and will process your refund by deducting onwards and backwards shipping charges.  

COD orders, if not already shipped by us, can be cancelled by emailing us at support@mysoulmantra.com or calling us at +91 9098389938. There is no refund applicable for COD orders.

COD orders, once shipped by us, cannot be cancelled from our end. The only way to cancel the order would be to refuse to accept the order when it reaches you. There is no refund applicable for COD orders.

Please write to us at support@mysoulmantra.com or call us at +91 90983 89938 if you get a message from our delivery partners that order is delivered to you but you haven’t received your order. Please reach out to us within 24 hours of receiving the message so that we can resolve any such issues at earliest. If 24 hours have passed by and are unable to reach us because of any reason, we will not be responsible for resolving the issue or any lost package or shipment.