Domestic (India) Return & Replacement Policy
- Validity:
- You have 3 days from receiving your order to request a return, replacement, or exchange. After 3 days, no returns, replacements, or exchanges are possible.
- Eligible Items:
- Allowed Cases: Returns, replacements, or exchanges are generally only allowed for damaged or incorrect products. (The only exception is for limited, pre-approved size exchanges, which are strictly subject to the conditions and fees outlined in our Size-Related policy below).
- Unboxing Video Required: You must provide an uncut, unaltered unboxing video as proof (make sure to start recording before opening the package). No exceptions will be made without this video.
- Conditions:
- The product must be unused, in its original condition, and in its original packaging, including any certificates, invoices, etc.
- Our team will inspect the item before approving any return or replacement.
- Items viewed in a video before purchase are not eligible for return, refund, or exchange.
- Free or complimentary products cannot be returned, replaced, or exchanged.
- Candles, Spell Jars, Knots, Mojo Bags, Altars, Essential Oils, Bath Salts and Roll-ons are non returnable items.
- Process:
- To start a return, replacement, or exchange, drop a Whatsapp message to us at +91 82871 63503 or email support@mysoulmantra.com with your order number and product details.
Size-Related Returns & Exchanges
- Strict No-Return Policy: We absolutely do not offer returns or refunds for any size-related issues.
- Limited Exchanges Only: Size exchanges are not guaranteed and are only available in specific cases, subject to product availability and meeting all other eligibility conditions (such as providing an uncut unboxing video). Please connect with our team directly to find out if your order is eligible for a size-related exchange.
- Applicable Exchange Charges: If a size exchange is approved, it is not free. You will be responsible for all associated costs. These may include forward and return shipping charges, doorstep return pickup fees, re-energization charges, and platform/processing fees.
- Get a Quote First: Please connect with our support team to know the exact exchange fee and total price you will need to pay before sending your item back or initiating the exchange process.
Shipping for Returned/Exchanged Products
- Return Pickup:
- In some cases, we may arrange a return pickup at your doorstep. Check with customer care to see if you're eligible.
- Return orders can take 10 -15 days to reach back to us.
- Shipping Costs:
- You are responsible for shipping costs when returning an item. These costs are non-refundable.
- If you receive a refund, the cost of shipping to you and return shipping will be deducted.
- Packing:
- Pack the product carefully and use a reputable courier like Blue Dart or DTDC with insurance.
- Keep and share the tracking information with us.
- Damages:
- Damages due to neglect or improper use are not covered under our Return & Replacement Policy.
Refund Policy
- No Refunds for Exchanges/Replacements/Size Issues
- Refunds are strictly not available for any size-related issues, nor are they provided for orders that have already been approved for an exchange or replacement.
- Refund Process:
- Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original payment method within a few days.
- For COD orders, you can request a store credit, gift card, or provide a UPI ID for the refund.
- Non-Refundable Charges:
- Shipping charges, energization charges, Shopify transaction charges, and payment gateway charges are non-refundable.
- Refund Timing:
- Refunds may take 10-14 business days to process after we receive the returned product.
- Your bank or credit card company may take another week to reflect the refund in your account.
- If You Haven’t Received Your Refund:
- First, check your bank account.
- Then, contact your credit card company—it may take some time for the refund to post.
- Next, contact your bank, as there may be processing delays.
- If you still haven’t received your refund, please contact us.
Cancellation Policy
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Cancelling Prepaid Orders (Before Shipping):
- You can cancel prepaid orders if they haven't been shipped yet by emailing us at support@mysoulmantra.com or calling us at +91 82871 63503.
- Your order will be cancelled, and your payment refunded as per our refund policy.
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Cancelling Prepaid Orders (After Shipping):
- Once shipped, prepaid orders cannot be cancelled from our end.
- To cancel, refuse to accept the order when it arrives. Once the order returns to us, we will cancel it and process your refund after deducting shipping, transaction, energization charges and other order processing charges such as platform charges, etc.
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Cancelling COD Orders (Before Shipping):
- You can cancel COD orders if they haven't been shipped yet by contacting us via email or phone.
- No refund is applicable for cancelled COD orders.
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Cancelling COD Orders (After Shipping):
- Once shipped, COD orders cannot be cancelled from our end.
- To cancel, refuse to accept the order when it arrives. No refund will be provided.
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Cancelling Partial COD Orders (Before Shipping)
- You can cancel partial COD orders if they haven't been shipped yet by contacting us via email or phone.
- Refund for the amount paid would be processed after deducting transaction and payment gateway charges and platform fees.
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Cancelling Partial COD Orders (After Shipping)
- Once shipped, partial COD orders cannot be cancelled from our end.
- To cancel, refuse to accept the order when it arrives.
- No amount would be refunded for any Partial COD orders.
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If You Haven’t Received Your Order:
- If you get a message that your order has been delivered but you haven’t received it, contact us within 24 hours.
- Email us at support@mysoulmantra.com or call us at +91 82871 63503.
- If 24 hours pass without contacting us, we may not be able to resolve the issue or recover the lost package.
International Orders
- No Returns or Cancellations:
- We do not offer returns, replacements, refunds, or cancellations for international orders.
We may update or change this Policy at any time without notice. We recommend you check the Platform regularly to see the latest version. If you disagree with any changes, you can stop using the Platform and buying our products or services. By continuing to use the Platform or purchase our products/services after changes are made, you agree to the updated Policy.
