Crystal Consultation

FREE: Orders above Rs 999/-

Rs 99: Orders below Rs 999/-

Rs 50: COD Charges 

You will receive a tracking ID via email once your order is shipped.

• Metro Cities: 1 to 4 business days
• Non-Metro Cities: 2 to 7 business days

3-Day Window: You have 3 days from receiving your order to request a return, replacement, or exchange.

Eligibility: Only damaged, incorrect products, or size issues (exchange only) are eligible. An uncut, unaltered unboxing video is required as proof for damaged or incorrect products.

Condition: The product must be unused, in its original condition, and in the original packaging with all certificates and invoices included.

Size Issues: Returns are not accepted for size issues, but you can request an exchange if the required size is available. Please connect with our team to know about applicable charges or exchange fees.

Non-Returnable Items: Products viewed in a video before purchase, and free or complimentary items, are not eligible for return, refund, or exchange.

Refund Process: Refunds are not available for exchanges or replacements. If a refund is approved, it will be processed within 10-14 business days, excluding non-refundable charges like energization, shipping and transaction fees.

Please read our full policy here.

• Crystals are formed through geological processes over thousands or millions of years, making each one unique. As a result, variations in color, shape, size, and texture are expected and celebrated, adding to the individuality and charm of each crystal.
• Natural crystals often possess unique formations, which might include small cuts, inclusions, or spots. These are not defects but rather a testament to their genuine origin and formation. Such imperfections do not compromise the energy or metaphysical properties of the crystal.
• The transparency and clarity of a crystal can also vary naturally. Some crystals may appear perfectly clear, while others might have natural cloudiness or internal veining. These variations are inherent to the natural process and do not affect the crystal's energetic properties.
• Charms are made of metal and will fade with time. It can fade due to water, chemicals, sunlight or even sweat.
• Non 925 silver jewellery is made of metal brass or German silver & may fade with time. It can fade due to water, chemicals, sunlight or even sweat.
• Please note that the images of crystals on our website or in promotional materials may display slight differences in color due to lighting conditions or individual monitor settings. We strive to represent the crystals as accurately as possible, but the actual product may look slightly different from the images.
• Crystals are believed to have various metaphysical properties and healing energies. While many individuals find these properties beneficial, they should not be used as a substitute for professional medical advice or treatment.
• As natural objects, crystals may have sharp edges or fragile points. We advise handling them with care to avoid injury or damage. Keep crystals away from extreme temperatures, moisture, and direct sunlight to preserve their natural beauty.
• At mysoulmantra.com, we are committed to providing genuine and authentic crystals. However, due to the natural variations and uniqueness of each crystal, no two pieces will be exactly the same.
• If you have any questions or concerns regarding your purchase, please feel free to reach out to our customer support team, who will be more than happy to assist you.
• Please read our full disclaimer here.